Refund policy

Return Window

We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

Eligibility for Returns

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be in its original condition and, where applicable, unused and in its original packaging.

To initiate a return, please contact us at support@Qoreskin.com. Return requests must be approved before items are sent back.

Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

No restocking fees are charged.

How to Initiate a Return

To start a return, please contact us at:

Email: support@Qoreskin.com

Please include your order number and a brief description of the reason for your return.

Return requests must be approved before the item is shipped back.

Return Address:
1818 Terra Ave
Sheridan, WY 82801
United States

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Restocking fee: None

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and, when applicable, photos of the damaged or incorrect item so that we can review the issue and determine the appropriate resolution.

If the item is confirmed to be defective, damaged, or incorrect, Qore will provide an appropriate resolution, which may include a replacement or refund.

Exchanges

If you would like to exchange an item, the fastest option is generally to return the original item according to our return policy and place a new order after the return has been accepted.

A new order is subject to product availability and applicable pricing at the time the new order is placed.

Lost Packages

If your package is lost in transit, please contact us at support@Qoreskin.com.

We will work with the applicable shipping carrier to investigate the shipment.

If the shipping address provided at checkout was correct and the package is confirmed as lost, Qore may provide a replacement, subject to availability, or issue a refund as appropriate.

If an order has not been delivered within 30 days from the shipment date, you may contact us to request an investigation and, where applicable, a refund or replacement.

Refunds

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to complete the refund and make the funds available in your account.

If you have not received your refund after 10 business days from the date we process it, please contact us at:

Email: support@Qoreskin.com

Return Method & Fees

• Return method: By mail

• Return window: 14 days from delivery

• Restocking fee: None

• Refund processing time: Within 10 business days after return approval

• Return shipping cost: Customer responsibility unless the item is defective, damaged, or incorrect

Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already been processed or shipped.

If an order has already been shipped, it cannot be canceled and must be handled through the return process described in this policy.

To request a cancellation, please contact us as soon as possible at:

Email: support@Qoreskin.com

Contact Information

Qore

Email: support@Qoreskin.com
Phone: +1 646-572-5110

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST